Policy
Confidentiality & Information Sharing Policy
Passageway Housing is committed to protecting the privacy and confidentiality of all residents, staff and stakeholders.
Purpose
This policy sets out how Passageway Housing collects, uses, stores and shares personal information. It applies to all staff, volunteers and contractors who handle personal data on behalf of the organisation.
Our Commitment to Confidentiality
We treat all personal information with the utmost respect and discretion. Information shared with us by residents or referral agencies will only be used for the purposes for which it was provided and will not be disclosed to third parties without consent, except where required by law or where there is a risk to the safety of the individual or others.
What Information We Collect
We may collect personal information including name, date of birth, contact details, housing history, support needs, health information and financial details. This information is collected to enable us to provide appropriate housing and support services.
How We Use Your Information
Personal information is used to assess eligibility for our services, provide and review support, communicate with residents and referral agencies, comply with legal and regulatory obligations, and improve our services.
Information Sharing
We may share information with other agencies involved in your care and support, such as local authorities, health services, probation services and other housing providers, where this is necessary and proportionate. We will always seek your consent before sharing information unless there is a legal requirement or safeguarding concern.
Data Protection
Passageway Housing complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All personal data is stored securely and retained only for as long as necessary. You have the right to access, correct or request deletion of your personal data.
Contact Us
If you have any questions about this policy or wish to exercise your data protection rights, please contact us at [email protected] or write to us at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.